Policy Statement

Thank you for choosing Rose & Fern Massage Therapy as your massage provider. We have implemented the policies listed below in order to provide the best service possible to our clients.

Client Treatment

Client privacy and confidentiality will be maintained at all times. All clients will be treated with respect and dignity. Personal and professional boundaries will be respected at all times.

Appointments are confirmed 2-3 days prior to the scheduled appointment.

Billing

Rose & Fern Massage Therapy does not currently bill insurance. The client is financially responsible for all services.

Booking an appointment requires having a card on file to protect from no-shows and last-minute cancellations. You will still need to bring a method of payment to the appointment.

Any no-show or late cancellation fees will be automatically charged to the card on file.

Cancellation and No-Show Policy

We require at least 24 hours’ notice to cancel an appointment. Clients who cancel an appointment with less than 24 hours’ notice will be billed 50% of the price of the scheduled service. Clients who do not show up for a scheduled appointment or notify us in advance will be billed 50% of the price of the scheduled service. We understand that emergencies and illnesses can arise, therefore last-minute cancellations due to things such as verifiable emergencies or illnesses or inclement weather may have the cancellation fee waived at the practitioner’s discretion. (To have your fee waived, you must contact me to have ME cancel your appointment for you.

Massage/bodywork is not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition, or if you are exhibiting a fever or any cold/flu-like symptoms. If it is within the 24-hour notice period, the cancellation fee may be waived at the practitioner’s discretion.

Late Arrival Policy

All scheduled appointments will end at the scheduled ending time in order for us to stay on schedule. Sessions that begin late due to the client’s late arrival will end at the scheduled time and the client will be charged for the full session.

For your first appointment, please arrive at least 10 minutes prior to your scheduled appointment time to allow time for the practitioner to go over your Health Intake form, explain your client rights, and to answer any questions you may have. For all other appointments, please try to arrive 5 minutes before your scheduled appointment time to allow time to undress to your level of comfort and get on the table to enjoy a relaxed and unhurried experience.

Massage Termination

Only professional massage and bodywork services for relaxation or therapeutic purposes are offered at this massage practice. Massage services will be terminated immediately in the event of inappropriate conduct of any kind or if the practitioner’s safety is compromised in any way. This includes harassment, threatening speech or behavior, sexual advances or requests, or disrespectful actions or language. A session will not be conducted if the client is under the influence of drugs or alcohol. If the massage is terminated for any of these reasons, full payment for the scheduled session is still required.

Draping Policy

Clients will be appropriately draped with a sheet and/or towel at all times during their massage. Only areas of the body that are currently being treated will be exposed. The breast and genital areas will always remain draped and are never massaged.